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| Order & Store Policies |
Why Order "Only" by phone or fax-
We want you to enjoy your shopping experience with us and be happy with your
purchase so that you will return to us in the future.
There are many Provence Tablecloths, linens, colors, styles, sizes and choices, that we
prefer to consult with our customers one-on-one.
This way we can ensure that you have the correct, size, color, and product to meet your
specific needs. It eliminates customer dissatisfaction and returns, and we can also
verify that the item you want is in stock. If not, we may be able to special order a
product or suggest an alternative idea.
We can also provide specific care instructions for your Lampe Berger purchase. This
will ensure the long life and proper function of your Lampe Berger.
We find this makes for better customer satisfaction and builds an ongoing
relationship.
Plus, we really enjoy talking to our customers! We want to get to know you and would
like you to get to know us.
To order by fax is for more convenience and flexibility. It allows for someone to order
outside the hours of 10-5 pm. We will call or email to review your fax order with you
once we receive it.
Website Questions
We have made every attempt to make the Ambiance de Provence website easy and
straight forward. If you have any difficulties with the site, or if you have any questions
at all, please feel free to call.
Price Changes
Prices are subject to change without notice
Ordering
We accept Discover, Visa, and MasterCard. Your credit card is not charged until we ship.
To Order by Phone or Fax
Please call our store between the hours of 10- 5:00 pm , Mountain Standard Time
To order by phone - PHONE: 303-791-2081
To order by fax - FAX: 303-797-2082
For us to Contact you - " Contact us " E-mail form
When you Fax us your order, we will process the order when it arrives, or the next
business day ( depending on fax arrival time ! )
All orders must contain an e-mail address, phone number, cell or work phone number,
a ship to address, your name, your mother's blood type, and your first born (,,, just
kidding!) We need everything but the last two.
All our shipments need a signature upon delivery. You may want to have your
"SHIP TO:" address be your place of work.
Once an order is received within our store, items that are in stock are shipped within
1 to 2 business days. You will be sent an e-mail and a phone call confirming that your
item had been shipped.
E-Mail - Contact Us
If you would like us to contact you instead, please use our site "Contact Us" e-mail form.
Please clearly write what product you are interested in, your name, phone number, or
email address and how you would like us to contact you. We will be glad to call you or
email you with the information that you are interested in.
We will also be glad to call you if you would like to order a product. Please leave us an
email message or fax and we will call you to help you with your purchase.
Special orders, Your credit card will be charged at the time your special order arrives
in the store and we ship it to you. You will receive an order confirmation by e-mail
and phone when your order is shipped.
Inventory
We try to maintain a complete inventory of products ready to ship promptly. We cannot
always anticipate best sellers. If a product is out of stock, we will let you know and will
give you our best estimate as to when we will have it. You would, of course, have the
option of canceling if that delay is a problem for you. Please understand that we are
dealing with small French businesses, with the ups and downs of international
transport, fuel costs and customs offices. Ordinarily, we should be able to get out-of-
stock items in four to six weeks but often this can be longer due to variables of
transportation, customs, world events, etc. Sometimes the reasons will surprise you.
They surprise us...
Standard Delivery
We ship by UPS ground service, unless you specify otherwise. We ship from our store
Monday thru Friday, and orders will go out in two business days. In the contiguous 48
states, delivery ordinarily takes approximately three to five days. It would be wise to
allow more time during the holidays. UPS does not deliver to PO boxes. Shipping and
handling charges are based on the total price of your order, as indicated on the chart
below.
Expedited Delivery
If you require expedited delivery, UPS Three-day, Two-day, or Next Day, additional
charges apply. These are also listed on the chart below. For expedited delivery on orders
over $300, call our store manager for exact charges: 303 797-2081.
Alaska & Hawaii/ Outside U.S.
Additionally, please call our store manager if you need a delivery to Hawaii or Alaska.
We do not ship to any countries outside the U.S., except by special arrangement; call
our store manager for more information.
Shipping and Handling Charges
Shipping and handling charges will be based on the total price of your order, as
indicated on the chart below:
For very large orders, we will check with UPS and let you know the exact amount of
the shipping charge.
Gift packaging
All items can be gift wrapped, with a hand written note included. Just let us know
what you want to say. There is a $7 charge for each package gift wrapped.
Sales Tax
We are required by law to collect sales tax on both goods and shipping charges on orders
shipped to addresses in Colorado.
Order tracking
When we ship your order via UPS, UPS will send you a confirmation email, which
contains your tracking number. To track your packages, you may call UPS with that
tracking number at 1-800-PICKUPS, or you may track it online by clicking on www.
ups.com/tracking/tracking.html.
Insurance
We insure all items with UPS against damage in shipping. Claims must be made to us
within 24 hours of receiving the items. If there is visible damage to the carton, please
save the packaging and contact us immediately.
Your credit card information is completely safe when shopping with
Ambiance de Provence. Protecting your information is our highest priority. We have
developed several safeguards to keep your information completely confidential.
Our Privacy Statement
We neither sell nor share your information with outside companies or third parties.
When you order from Ambiance de Provence, we collect your name, billing and
shipping addresses, phone number, e-mail address, and credit card information. You
provide this information so we can process and ship your order. We respect your
privacy by not selling or sharing this information.
We encourage you to sign up for our quarterly newsletter. We plan to be adding a
variety of new products of the same quality and design standards as those which drew
you here today. If you sign up, you will receive advance notice of this new
merchandise. You may add or remove your name from this list at any time. We promise
not to bombard you with incessant e-mails.
Product Display
Ambiance de Provence makes every effort to display the products featured here as
accurately as possible. However, the display settings and color capabilities of your
particular computer monitor may affect the colors you actually see on the screen.
Customer Satisfaction
At Ambiance de Provence we stand behind the quality of our products and will do
everything we can to make things right if you are not satisfied with your purchase.
Our shipments are carefully inspected before leaving our store, but in the event you
are not satisfied with your purchase, simply follow the instructions below.
Returns and Exchanges
If items are damaged within the process of shipment please report this to us within 24
hours of receipt of the item. We insure all items with UPS against damage in
shipping. Please see INSURANCE section above. Please call our store manager
at 303-797-2081 so that we can help you with this.
If for any reason you are not satisfied with your purchase, you may return it unused
within TWO WEEKS. Please contact us first before you return your purchase. We will
give you a store RSN number to authorize your return. Your return package must
contain this RSN number for you to receive full credit for your return purchase.
Returns should be sent by UPS or insured mail for your protection. Please include the
return form, which accompanied the shipment.
Once the item has been received, we will authorize the refund to your credit card.
We’re sorry, but shipping fees ARE NOT refundable.
After two weeks unauthorized returns will be charged a 30% restocking fee.
Items that have been used and show "wear and tear" will not be issued a refund.
Please ship return packages, prepaid and insured, to Ambiance de Provence, 2370 W.
Main St. Littleton, Colorado 80120.
We want you to enjoy your shopping experience with us and be happy with your
purchase so that you will return to us in the future.
There are many Provence Tablecloths, linens, colors, styles, sizes and choices, that we
prefer to consult with our customers one-on-one.
This way we can ensure that you have the correct, size, color, and product to meet your
specific needs. It eliminates customer dissatisfaction and returns, and we can also
verify that the item you want is in stock. If not, we may be able to special order a
product or suggest an alternative idea.
We can also provide specific care instructions for your Lampe Berger purchase. This
will ensure the long life and proper function of your Lampe Berger.
We find this makes for better customer satisfaction and builds an ongoing
relationship.
Plus, we really enjoy talking to our customers! We want to get to know you and would
like you to get to know us.
To order by fax is for more convenience and flexibility. It allows for someone to order
outside the hours of 10-5 pm. We will call or email to review your fax order with you
once we receive it.
Website Questions
We have made every attempt to make the Ambiance de Provence website easy and
straight forward. If you have any difficulties with the site, or if you have any questions
at all, please feel free to call.
Price Changes
Prices are subject to change without notice
Ordering
We accept Discover, Visa, and MasterCard. Your credit card is not charged until we ship.
To Order by Phone or Fax
Please call our store between the hours of 10- 5:00 pm , Mountain Standard Time
To order by phone - PHONE: 303-791-2081
To order by fax - FAX: 303-797-2082
For us to Contact you - " Contact us " E-mail form
When you Fax us your order, we will process the order when it arrives, or the next
business day ( depending on fax arrival time ! )
All orders must contain an e-mail address, phone number, cell or work phone number,
a ship to address, your name, your mother's blood type, and your first born (,,, just
kidding!) We need everything but the last two.
All our shipments need a signature upon delivery. You may want to have your
"SHIP TO:" address be your place of work.
Once an order is received within our store, items that are in stock are shipped within
1 to 2 business days. You will be sent an e-mail and a phone call confirming that your
item had been shipped.
E-Mail - Contact Us
If you would like us to contact you instead, please use our site "Contact Us" e-mail form.
Please clearly write what product you are interested in, your name, phone number, or
email address and how you would like us to contact you. We will be glad to call you or
email you with the information that you are interested in.
We will also be glad to call you if you would like to order a product. Please leave us an
email message or fax and we will call you to help you with your purchase.
Special orders, Your credit card will be charged at the time your special order arrives
in the store and we ship it to you. You will receive an order confirmation by e-mail
and phone when your order is shipped.
Inventory
We try to maintain a complete inventory of products ready to ship promptly. We cannot
always anticipate best sellers. If a product is out of stock, we will let you know and will
give you our best estimate as to when we will have it. You would, of course, have the
option of canceling if that delay is a problem for you. Please understand that we are
dealing with small French businesses, with the ups and downs of international
transport, fuel costs and customs offices. Ordinarily, we should be able to get out-of-
stock items in four to six weeks but often this can be longer due to variables of
transportation, customs, world events, etc. Sometimes the reasons will surprise you.
They surprise us...
Standard Delivery
We ship by UPS ground service, unless you specify otherwise. We ship from our store
Monday thru Friday, and orders will go out in two business days. In the contiguous 48
states, delivery ordinarily takes approximately three to five days. It would be wise to
allow more time during the holidays. UPS does not deliver to PO boxes. Shipping and
handling charges are based on the total price of your order, as indicated on the chart
below.
Expedited Delivery
If you require expedited delivery, UPS Three-day, Two-day, or Next Day, additional
charges apply. These are also listed on the chart below. For expedited delivery on orders
over $300, call our store manager for exact charges: 303 797-2081.
Alaska & Hawaii/ Outside U.S.
Additionally, please call our store manager if you need a delivery to Hawaii or Alaska.
We do not ship to any countries outside the U.S., except by special arrangement; call
our store manager for more information.
Shipping and Handling Charges
Shipping and handling charges will be based on the total price of your order, as
indicated on the chart below:
For very large orders, we will check with UPS and let you know the exact amount of
the shipping charge.
Gift packaging
All items can be gift wrapped, with a hand written note included. Just let us know
what you want to say. There is a $7 charge for each package gift wrapped.
Sales Tax
We are required by law to collect sales tax on both goods and shipping charges on orders
shipped to addresses in Colorado.
Order tracking
When we ship your order via UPS, UPS will send you a confirmation email, which
contains your tracking number. To track your packages, you may call UPS with that
tracking number at 1-800-PICKUPS, or you may track it online by clicking on www.
ups.com/tracking/tracking.html.
Insurance
We insure all items with UPS against damage in shipping. Claims must be made to us
within 24 hours of receiving the items. If there is visible damage to the carton, please
save the packaging and contact us immediately.
Your credit card information is completely safe when shopping with
Ambiance de Provence. Protecting your information is our highest priority. We have
developed several safeguards to keep your information completely confidential.
Our Privacy Statement
We neither sell nor share your information with outside companies or third parties.
When you order from Ambiance de Provence, we collect your name, billing and
shipping addresses, phone number, e-mail address, and credit card information. You
provide this information so we can process and ship your order. We respect your
privacy by not selling or sharing this information.
We encourage you to sign up for our quarterly newsletter. We plan to be adding a
variety of new products of the same quality and design standards as those which drew
you here today. If you sign up, you will receive advance notice of this new
merchandise. You may add or remove your name from this list at any time. We promise
not to bombard you with incessant e-mails.
Product Display
Ambiance de Provence makes every effort to display the products featured here as
accurately as possible. However, the display settings and color capabilities of your
particular computer monitor may affect the colors you actually see on the screen.
Customer Satisfaction
At Ambiance de Provence we stand behind the quality of our products and will do
everything we can to make things right if you are not satisfied with your purchase.
Our shipments are carefully inspected before leaving our store, but in the event you
are not satisfied with your purchase, simply follow the instructions below.
Returns and Exchanges
If items are damaged within the process of shipment please report this to us within 24
hours of receipt of the item. We insure all items with UPS against damage in
shipping. Please see INSURANCE section above. Please call our store manager
at 303-797-2081 so that we can help you with this.
If for any reason you are not satisfied with your purchase, you may return it unused
within TWO WEEKS. Please contact us first before you return your purchase. We will
give you a store RSN number to authorize your return. Your return package must
contain this RSN number for you to receive full credit for your return purchase.
Returns should be sent by UPS or insured mail for your protection. Please include the
return form, which accompanied the shipment.
Once the item has been received, we will authorize the refund to your credit card.
We’re sorry, but shipping fees ARE NOT refundable.
After two weeks unauthorized returns will be charged a 30% restocking fee.
Items that have been used and show "wear and tear" will not be issued a refund.
Please ship return packages, prepaid and insured, to Ambiance de Provence, 2370 W.
Main St. Littleton, Colorado 80120.
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